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Elements and Performance Criteria

1. Prepare for client service.
   • Discuss rinsing, neutralising and conditioning requirements and confirm supervising hairdresser or barber instructions.
   • Apply wraps and towels to ensure client protection and safety.
   • Position client’s neck and head to ensure access to hair, scalp, forehead and nape and maintain client comfort and safety.
2. Rinse reformation product from hair.
   • Take personal precautions to prevent operator skin reactions to chemicals, according to organisational procedures.
   • Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals.
   • Control water temperature, flow and direction.
   • Blot excess water from hair gently and evenly without disturbing hair on rods.
3. Neutralise, rinse and condition hair.
   • Select neutralising products to match reformation products and according to supervisor instructions.
   • Measure, apply and process neutralising products, according to product and supervisor instructions, without disturbing hair on rods.
   • Remove rods gently without undue stretch to newly reformed hair.
   • Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time.
   • Apply and remove conditioning products according to product and supervisor instructions.
   • Absorb excess water with towels and use a large wide-tooth comb to gently untangle hair from underneath and from ends to roots.
   • Throughout service, use products to minimise waste and water resources efficiently.
   • Dispose of hazardous and other waste safely according to organisational procedures.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

for at least four clients, correctly comprehend, confirm and follow instructions from a supervising hairdresser or barber to:

rinse chemical reformation products from hair

apply and rinse neutralising products; and

condition hair with post treatment products.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisation’s neutralising and conditioning products:

product purpose

action on the hair; how neutralising products set the reformed shape of the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring client head, neck and scalp comfort

work health and safety for providing chemical hair reformation treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during application

using correct posture to avoid fatigue and injury

minimising wastage of neutralising and conditioning products

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

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